British Airways is to launch an ambitious e-learning project to centraliseand improve the quality of training for its worldwide workforce. The company’s 50,000 staff, ranging from baggage handlers to pilots, will beable to use the intranet to access over 500 courses, including coaching,project management and leadership skills as well a new course on how torecognise and handle dangerous goods. Traditional classroom-based learning willalso be used alongside e-learning to deliver training to BA employees. The company has incorporated e-learning in its 30 open learning centres toensure that the 70 per cent of staff who do not have regular access to acomputer are able to benefit from the initiative. Elaine Wilson, British Airways e-learning manager, believes that moreaccessible training will help to improve career development within the companyand the quality of customer service. “As a leading airline, training anddevelopment is a critical part of our business strategy to ensure that ourstaff can provide the highest level of customer service. “However, with a global workforce who work irregular hours, are oftenon the move and differ greatly in culture and ways of working, providingconsistent and successful training is a continuous challenge. “E-learning presents the perfect solution offering our staff afantastic range of courses to chose from, including IT, business andprofessional development skills, and more importantly access whenever theychoose.” Related posts:No related photos. BA launches e-learning project to improve trainingOn 14 May 2002 in Personnel Today Previous Article Next Article Comments are closed.
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