British Airways is to launch an ambitious e-learning project to centraliseand improve the quality of training for its worldwide workforce. The company’s 50,000 staff, ranging from baggage handlers to pilots, will beable to use the intranet to access over 500 courses, including coaching,project management and leadership skills as well a new course on how torecognise and handle dangerous goods. Traditional classroom-based learning willalso be used alongside e-learning to deliver training to BA employees. The company has incorporated e-learning in its 30 open learning centres toensure that the 70 per cent of staff who do not have regular access to acomputer are able to benefit from the initiative. Elaine Wilson, British Airways e-learning manager, believes that moreaccessible training will help to improve career development within the companyand the quality of customer service. “As a leading airline, training anddevelopment is a critical part of our business strategy to ensure that ourstaff can provide the highest level of customer service. “However, with a global workforce who work irregular hours, are oftenon the move and differ greatly in culture and ways of working, providingconsistent and successful training is a continuous challenge. “E-learning presents the perfect solution offering our staff afantastic range of courses to chose from, including IT, business andprofessional development skills, and more importantly access whenever theychoose.” Related posts:No related photos. BA launches e-learning project to improve trainingOn 14 May 2002 in Personnel Today Previous Article Next Article Comments are closed.
East District of city community service system reform pilot work mobilization meeting held since September 10th since the 12 new community before listing the work has been in preparation and insisted on wildly beating gongs and drums, understanding, lay the foundation for reform, adhere to the personnel in place, ensure the continuity of work, adhere to the implementation of measures, improve the matching mechanism, ensure the reform a good start, a good step for the province.
Take measures to expand the awareness rate of
and influence — take a variety of forms a wide range of learning publicity "Chengdong district city community service system reform pilot implementation plan" and the spirit of the city and district leaders spoke at the new community interior and residents of the masses, promote the unity of thinking and the formation of consensus, laid the foundation for the smooth progress of the work of the pilot reform. During the period, issued 15 thousand copies of promotional materials, publicity pictures, the 200 banners hanging over 300, mobile phone has SMS 12, the organization held various meetings, learning more than 70 games.
305 public employees collective duty — take the appointment, communication etc. send staff to the community Party committee, community work center, community public service center to carry out the work form, the proper placement of the deployment of the original street serving staff. In accordance with the "outstanding performance, recognized by the masses, have both ability and political integrity" principle, with the scientific community leadership, provide a strong organizational guarantee for the effective implementation of the pilot reform; rational allocation of 305 social welfare personnel (coordinators) to participate in the work of the center, to ensure continuous work is not dropped, file.
improve the new type of soft and hard extremely elegant and valuable community facilities – according to the pilot area office of the unified arrangement, the community will be unified internal organs set to the office of social affairs and comprehensive management office, office of the Party group, and standardized service hall guide signage and related system. In accordance with the great efforts to promote the regionalization of the party building work, the work of the community Party committee and Party units to carry out the theme of the activities of the area, signed a joint agreement to promote the new development of the joint construction. Take home visits, home agents, wrong service and other forms of innovation and service to the masses of the carrier and methods of work, to further enhance the level of grid service management. In accordance with the "government in separation" principle, the new community Party committee to strengthen the guidance is the neighborhood committee, and actively implement the office and basic facilities, so that the neighborhood to realize self management and self service and self education. (author: Zhou Dong Xuan)